Khelostar Privacy Policy

This khelostar privacy policy explains what data we collect, how we use it, and the choices you have when using the khelostar app.

If you have questions about data protection, personal information, privacy rights, or our security practices, contact us using the details in the “Contact & Complaints” section.

Who We Are (Data Controller)

“Khelostar” (the “we/us/our”) refers to the operator of the Khelostar service. We determine the purposes and means of processing your personal information when you use our website, app, and related services.

What Information We Collect

We may collect the following categories of personal information (depending on what you use and what you provide):

• Identity & account data: name, username, date of birth, account identifiers.
• Contact data: email address, phone number.
• Verification (KYC) data: documents and details needed to verify your identity and eligibility (where required).
• Transaction data: deposits, withdrawals, payment method details (typically via payment providers), and transaction references.
• Device & usage data: IP address, device identifiers, browser type, app version, pages/screens viewed, timestamps, and diagnostic logs.
• Communications: messages sent to support via email, live chat, Telegram, or WhatsApp, and related metadata.
• Location data: approximate location inferred from IP address (not precise GPS unless you explicitly enable it on your device and the feature requires it).

How We Use Your Information

We use personal information for the following purposes:

• Provide and operate services: create and manage your account, enable gameplay, process deposits/withdrawals, and deliver customer support.
• Verification and compliance: confirm identity and age, prevent fraud, meet licensing and legal obligations, and enforce our terms.
• Security and integrity: detect suspicious activity, secure accounts, investigate incidents, and protect users and the platform.
• Service improvement: analyze usage and performance to maintain and improve reliability and user experience.
• Communications: respond to your requests, send important account or service notices, and provide support updates.
• Marketing (where permitted): send promotional messages only where allowed by law and your preferences; you can opt out at any time.

Legal Bases for Processing

Where applicable data protection laws require it, we process your personal information under one or more legal bases, such as:

• Contract: processing needed to provide the service you request.
• Legal obligation: compliance with regulatory and legal requirements (for example, identity checks where applicable).
• Legitimate interests: operating a safe, secure service and preventing fraud, balanced against your rights.
• Consent: for certain cookies/marketing communications where consent is required (you can withdraw consent).

Cookies & Similar Technologies

We may use cookies and similar technologies (such as local storage and SDKs) to:

• keep you signed in and maintain session security,
• remember preferences,
• understand how the service is used and troubleshoot issues.

You can manage cookies through your browser settings and, where available, in-app or on-site consent tools. Disabling some cookies may affect site/app functionality.

For more about how our app works, see the home page and, where relevant, our about page.

Sharing & Disclosure of Data

We may share personal information in limited circumstances, including:

• Service providers (processors): hosting, analytics, customer support tools, fraud prevention, and verification providers acting on our instructions.
• Payment partners: to process deposits/withdrawals and manage chargebacks or disputes.
• Legal and regulatory disclosures: where required by law, court order, or to respond to lawful requests.
• Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets (subject to appropriate safeguards).

We do not sell your personal information as a business model. If third parties process data for their own purposes (for example, independent payment providers), their privacy policies may apply.

International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers (such as contractual protections) and limit access on a need-to-know basis.

Data Retention

We retain personal information only as long as necessary for:

• providing the service and maintaining your account,
• meeting legal, regulatory, and audit obligations,
• resolving disputes and enforcing agreements,
• preventing fraud and ensuring platform safety.

Retention periods can vary depending on the type of data and the reason we hold it. We securely delete or anonymize data when it is no longer needed.

Data type	Why we keep it	Typical retention trigger
Account & profile data	Provide the service, account management	Until account closure (plus any required compliance period)
Verification (KYC) data	Compliance, fraud prevention, eligibility checks	As required by applicable law/regulation
Transaction records	Payments, disputes, accounting, audits	As required for legal/accounting obligations
Support communications	Resolve requests, quality and training	After issue resolution, per internal retention limits

Security Practices

We use reasonable administrative, technical, and organizational measures designed to protect personal information, which may include:

• access controls and least-privilege policies,
• monitoring and fraud detection measures,
• secure transmission methods where supported,
• procedures for incident response and investigation.

No method of transmission or storage is 100% secure. You are responsible for keeping your login credentials confidential and for using a strong password and secure device settings.

Your Privacy Rights

Depending on your location and applicable law, you may have privacy rights such as:

• Access: request a copy of your personal information.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: request deletion where legally permitted.
• Restriction/objection: object to certain processing or request restriction.
• Portability: request a portable copy of certain data you provided.
• Withdraw consent: where processing is based on consent (does not affect past processing).
• Marketing opt-out: unsubscribe from promotional messages at any time.

To exercise these rights, contact us. We may need to verify your identity before fulfilling a request.

For account-related controls, you may also review your settings inside the app and any relevant help pages such as responsible gaming (where available).

Children’s Privacy

Our services are not intended for individuals under the age required to legally participate in online betting/gaming in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information, contact us so we can take appropriate action.

Contact & Complaints

For privacy questions, requests, or complaints, contact:

• Email: support@khelo24bet.com
• Live Chat: Open Live Chat
• Telegram: @Khelostarsupport
• WhatsApp: https://wa.me/447537121574

Need help?

If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant data protection authority, depending on your location.

Changes to This Policy

We may update this policy from time to time to reflect changes in legal requirements, technology, or our practices. We will post the updated version on this page and indicate that changes have been made by updating the content.

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